Billing Terms And Conditions

Billing Terms & Conditions

Last Updated: 7 October 2026

These Billing Terms & Conditions set out how payments and billing work at Halden (haldenhomes.com). By placing an order with us, you agree to the terms below.

1. Accepted Payment Methods

We want checkout to be simple and secure, so we accept the following payment options:

  • Credit & debit cards: Visa, Mastercard, American Express, UnionPay
  • Apple Pay & Google Pay
  • Shop Pay

All payments are processed in Australian Dollars (AUD).

2. Payment Processing

Payment is taken in full at the time you place your order. We won't process or dispatch an order until payment has cleared. If a payment is declined or fails for any reason, the order won't be confirmed.

3. Pricing & Currency

All prices on haldenhomes.com are listed in Australian Dollars (AUD) and may change at any time without notice. Shipping is free Australia-wide, and any applicable taxes are calculated and shown at checkout before you pay. The total shown at checkout is the total you will be charged.

4. Secure Payments

Your security matters to us. We use SSL encryption and reputable payment gateways to protect your personal and payment information. Halden never stores or has access to your full card details.

5. Refunds & Chargebacks

Refunds are handled in line with our Refund & Return Policy. If something's gone wrong with your billing, please reach out to us first at info@haldenhomes.com — we'll always try to sort it out quickly. Unauthorised or fraudulent chargebacks will be investigated and disputed.

6. Fraud Prevention

To protect our customers and our business, Halden may cancel, refuse, or hold any order we suspect involves fraud or unauthorised activity. We may also request additional identity verification for high-value or flagged orders.

7. Shipping Regions

Halden ships exclusively within Australia. We do not currently ship to international destinations.

8. Changes to This Policy

We may update these Billing Terms & Conditions from time to time. Any changes will appear on this page with a new "Last Updated" date. Continuing to use our website after changes are posted means you accept the updated terms.

9. Contact Us

Store: Halden
Website: haldenhomes.com
Email: info@haldenhomes.com
Phone: +61 468 281 471
Address: 25 Beach Road, Bondi Beach NSW 2026, Australia
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (AEST)

We aim to respond within 1–2 business days.