FAQ
Frequently Asked Questions (FAQ)
Welcome to the Halden FAQ page. We want your shopping experience to be a great one, so we've answered the most common questions below. If there's anything else you need, just get in touch.
1. How long will it take to receive my order?
Here are our estimated timelines:
- Handling time: 1–2 business days
- Delivery time: 2–6 business days to metro areas (up to 8–10 for regional and remote)
For full details, see our Shipping Policy.
2. Do you offer free shipping?
Yes — we offer free, tracked shipping on all orders within Australia. More info in our Shipping Policy.
3. Where is Halden located?
Halden is an Australia-based online store based in Surry Hills, Sydney, with shipping available Australia-wide.
4. What if I receive a defective product?
If your item arrives defective, we'll replace it at no cost to you. Just contact us within 30 days of receiving your order. Full details in our Refund & Return Policy.
5. Can I cancel my order after it's placed?
Yes — we offer a 24-hour cancellation window. To cancel, please contact our support team as soon as possible.
6. What is your return policy?
You have 30 days from delivery to return unused items in their original packaging. Full details here: Refund & Return Policy.
7. When will I receive my refund after returning a product?
Once we've received and inspected your return, your refund is processed to your original payment method within 5–10 business days, depending on your payment provider. More info in our Refund & Return Policy.
8. Do you offer a warranty?
Yes — every purchase is covered by a 12-month warranty against manufacturing defects under normal use. Full terms in our Refund & Return Policy.
9. How can I contact customer support?
Reach us through our Contact Us page or email us directly at info@haldenhomes.com.
10. Do you ship internationally?
Not yet — for now we ship exclusively within Australia. We're working on expanding, so watch this space.
11. Do you have a physical store location?
We're online-only, which lets us keep prices competitive and offer a wider range of products.
12. Can I place a bulk order for my business or organisation?
Yes, bulk orders are available. Contact our support team for pricing and details.
13. What is the process for exchanging a product?
Exchange steps are outlined in our Refund & Return Policy.
14. How can I track my order?
A tracking number is emailed to you when your order ships. If you need an update, email us at info@haldenhomes.com and we'll let you know where it's at.