Terms of service

Overview

Welcome to Halden. The terms "we", "us" and "our" refer to Halden, which operates this store and website at haldenhomes.com, including all related content, features, products and services (the "Services"). Halden is powered by Shopify. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy (https://haldenhomes.com/pages/privacy-policy). If you do not agree, please do not use our Services.

Access and Account

By agreeing to these Terms, you confirm you are at least the age of majority in your state or territory. You are responsible for the accuracy of the information you provide and for keeping your account details secure. You may not transfer, sell or assign your account to anyone else.

Our Products

We make every effort to display our products and prices accurately. Colours and appearance may vary slightly depending on your screen. Minor variations are not considered defects. All product descriptions are subject to change at any time without notice, and we may discontinue any product or limit quantities at our discretion.

Orders

When you place an order you are making an offer to purchase. Halden may accept or decline any order at its discretion, and an order is not accepted until we confirm it and your payment has cleared. Please review your order carefully, as we may be unable to change it after it is accepted. We may cancel orders that appear fraudulent or unauthorised.

Prices and Billing

All prices are listed in Australian Dollars (AUD) and may change without notice. The price charged will be the price in effect when your order is placed, as shown in your order confirmation. Any applicable taxes (including GST) and shipping are calculated and shown at checkout before you pay. You agree to provide current, complete and accurate payment and account information.

Shipping and Delivery

We ship free, tracked, within Australia. Delivery times are estimates only and are not promised. We are not responsible for delays caused by carriers or events outside our control. Once we transfer products to the carrier, title and risk of loss pass to you. See our Shipping Policy (https://haldenhomes.com/pages/shipping-policy) for full details.

Returns

Your purchases may be returned or exchanged in line with our Refund & Return Policy (https://haldenhomes.com/pages/refund-policy).

Electrical Safety and Installation

Our products are intended for normal indoor use, or outdoor use where expressly stated. Hardwired fixtures such as ceiling lamps should be installed by a qualified electrician in line with local regulations. To the maximum extent permitted by law, Halden is not liable for damage, injury or loss resulting from incorrect installation, incompatible voltage or misuse of a product.

Intellectual Property

All content on this site — including text, images, graphics, logos and the Halden name — is the property of Halden or its licensors and may not be copied, reproduced or used without our written permission.

Limitation of Liability

To the maximum extent permitted by law, Halden is not liable for any indirect or consequential loss arising from your use of our products or site. Nothing in these Terms limits any rights you have under the Australian Consumer Law.

Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Contact

Questions about these Terms? Email info@haldenhomes.com.

Halden

Level 1 / 457–459 Elizabeth Street, Surry Hills NSW 2010, Australia