Refund policy

Last Updated: 17 September 2026

At Halden, we want you to love your purchase. If, for any reason, you're not satisfied, we offer a simple and hassle-free return process.

Order Cancellations

You may cancel your order within 24 hours of placing it by contacting us at info@haldenhomes.com. Please include your order number in your message.

After this period, we cannot guarantee cancellation as your order may already be in processing. Once your order has been dispatched, cancellation is no longer possible.

If your order has already shipped, you may return the item after delivery in accordance with this Return & Refund Policy.

30-Day Easy Returns

You have 30 days from the day you receive your order to return items.

To be eligible for a return, items must be:

  • Unused
  • In their original condition
  • Returned with original packaging, tags, and accessories

Our support team will assist you throughout the process.

Restocking Fee: $0 — we do not charge any restocking fees.

Return Policy Overview

  • Return Window: 30 days from the day you receive your order
  • Condition: Items must be unused and in original condition with all packaging, tags, and accessories
  • Easy Returns: Our support team will guide you through the process
  • Restocking Fee: None

30-Day Warranty

Every Halden product is covered by a 30-day warranty from the date of delivery against manufacturing defects under normal household use.

If a fault appears within this period, email us at info@haldenhomes.com with your order number and a photo of the issue. Once the fault is confirmed, we will replace the item or issue a full refund at no cost to you, including return shipping.

What the warranty does not cover:

  • Accidental damage, misuse or neglect
  • Normal wear and tear
  • Unauthorised modification, repair or disassembly
  • Damage caused by use outside the product's intended purpose

This warranty is provided in addition to, and does not limit, your rights under the Australian Consumer Law.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or incorrect, please contact us at info@haldenhomes.com within 30 days of delivery with your order number and a photo of the issue.

We will arrange a free replacement or a full refund at no cost to you, including return shipping.

Return Costs

Defective or Incorrect Products

There is no cost to the customer if the product:

  • Is incorrect
  • Is damaged by the carrier
  • Is defective in any way

Customer Remorse (Change of Mind)

The customer is responsible for the actual return shipping cost if:

  • The wrong item was ordered
  • The item does not fit
  • The item is no longer wanted

Original shipping costs are non-refundable.

How to Return an Item

  1. Contact Us — Email info@haldenhomes.com with your order number and the reason for the return.
  2. Pack Your Item — Repack the item securely in its original packaging, including all accessories, tags, and documents.
  3. Send It Back — Ship your return using the instructions provided in your return authorisation email. You may use the carrier or shipping method recommended in that email.

Refund Process

  • Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria.
  • Refund Timing: After approval, your refund will be processed. Please allow up to 7 business days for the refund to be initiated to your original payment method, depending on your bank or payment provider.
  • Currency: All refunds are issued in Australian Dollars (AUD).

Exchanges

We accept exchanges. If you would like to exchange your item for a different size, colour, or product, please contact us at info@haldenhomes.com, and we will assist you with a quick exchange.

Order Not Delivered

If your order has not arrived within the expected delivery window, please contact us at info@haldenhomes.com with your order number. We will investigate the situation with the carrier. If the package is confirmed lost, we will issue a full refund to your original payment method or send a replacement at no additional cost to you.

Changes to This Policy

We reserve the right to update this Return & Refund Policy at any time. Any changes will be reflected on this page with a revised Last Updated date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

Questions?

Visit our FAQ page or contact our customer service team for assistance.

Contact Information

Store Name: Halden
Store Address: 25 Beach Road, Bondi Beach NSW 2026, Australia
Email: info@haldenhomes.com
Phone: +61 468 281 471

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (AEST)

Response Time: We aim to reply within 1–2 business days.